Call Center Responsabilities and Duties

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• Exeptional customer service.

• Manage large amounts of inbound and outbound calls in a timely manner.

• Follow communication “scripts” when handling different topics.

• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

• Seize opportunities to upsell products when they arise.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• Take customer calls and schedule their appointments .

• De-escalate situations involving dissatisfied customers, offering patient assistance and support.

• Call clients and customers to inform them about the company’s new services, products and policies.

• Guide callers using the products or services.

• Review customer or client accounts, providing updates and information about billing, and other account items.

• Takes calls from customers answering questions or addressing any concerns they may have. 

• Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their questions.

• Learn How to use Google Maps with multiple stops for the fastest route.